Quality Service in the Public Sector

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VHS Selections
Purchase:	$695.00
Fed Gov't Price:	$556.00
Local Gov't Price:	$625.50
Education Price:	$556.00
Non-Profit Price:	$556.00
7 Day Rental:	$195.00
DVD Selections
Purchase:	$745.00
Fed Gov't Price:	$596.00
Local Gov't Price:	$670.50
Education Price:	$596.00
Non-Profit Price:	$596.00
7 Day Rental:	$225.00

Preferred Titles

Anthrax Awareness

Between You and Me

Bilogical and Chemical Threats

But I Don't Have Customers

Excellence in the Public Sector

Flight of the Buffalo

Front of the Class

The Hero Series

Moving Forward: In the Aftermath of Trauma

Public Services From Hell

Quality Service in the Public Sector

Soaring with the Phoenix

Harassment Is... Government Version

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Quality Service in the Public Sector

Follow this imaginative video through various government settings where public employees are shown how to create satisfied customers at every encounter. Employees will see that excellent customer service in the public sector doesn’t have to be a dream!

Key Training Points:

How to shift the focus to what can be done for the customer, not what can’t
How to use facts to help customers let off steam
How to ask questions and give undivided attention

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