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Front of the Class: Learning to Lead
Government Version
When a worried graduate returns to visit his school teacher
in preparation for a management position, she helps him with
a leadership refresher course.
KEY LEARNING POINTS IN FRONT OF THE CLASS:
- BE FIRST Employees need supervisors to: Set the mood.
Set the pace.
- Set the standards.
- BE FAIR Supervisors are fair when they: Don’t play
favorites. Share the credit. Take the heat
- BE FIRM When standards are broken, a well-trained supervisor
will: State The Facts. Get Agreement On The Problem. Explore
- BE FLEXIBLE Employees succeed when supervisors: Assume
The Best Of People. Make Room For Good Ideas. Admit When
They Are Wrong.
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Anthrax Awareness